Privacy Policy
Loan Done respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
What Information We Collect
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- Name
- Contact details (phone number, email, address)
- Date of birth
- Employment and income information
- Financial details
- Identification documents
- Credit history and credit information
This information is collected to help us provide finance and credit assistance services.
How We Collect Information
We may collect information from:
- You directly through forms, applications, or emails
- Conversations with you
- Third parties such as lenders, credit reporting bodies, or service providers
- Our website when you submit enquiries
Why We Collect Your Information
We collect personal information to:
- Assess your finance needs
- Provide credit assistance
- Recommend loan products
- Submit loan applications to lenders
- Communicate with you about your application
- Meet legal and regulatory obligations
Disclosure of Information
We may share your information with:
- Lenders and financial institutions
- Aggregators and service providers
- Credit reporting agencies
- Government authorities where required by law
- Professional advisers such as lawyers or accountants
Your information will only be shared when necessary to provide services to you.
Security of Information
Loan Done takes reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access.
Access and Correction
You may request access to the personal information we hold about you and request corrections if necessary.
To make a request, please contact us.
Contact Us
Loan Done
Suite 329 / 98–100 Elizabeth Street
Melbourne VIC 3000
By appointment
Email: info@loandone.com.au
Phone: 1300 699 899