Complaints Policy
Loan Done is committed to providing quality service. If you are not satisfied with our services, we encourage you to contact us so we can address your concerns.
How to Make a Complaint
You can lodge a complaint by contacting us:
Loan Done
Suite 329 / 98–100 Elizabeth Street
Melbourne VIC 3000
Email: (your email)
Phone: (your phone)
Please provide details of your complaint so we can investigate the matter.
Our Complaint Handling Process
Once we receive your complaint, we will:
- Acknowledge receipt of your complaint.
- Investigate the issue.
- Respond to you with the outcome.
We aim to resolve complaints as quickly as possible and within the required regulatory timeframes.
External Dispute Resolution
If you are not satisfied with our response, you may contact the Australian Financial Complaints Authority (AFCA).
AFCA provides free and independent dispute resolution.
AFCA Contact Details:
Phone: 1800 931 678
Website: https://www.afca.org.au